Refund, Returns & Cancellation Policy

Effective Date: July 7, 2026
Last Updated: July 7, 2026

Introduction

At HRINKAR OPTICALS, customer satisfaction is one of our highest priorities. We understand that purchasing eyewear online requires trust, especially when ordering prescription glasses, sunglasses, reading glasses, blue light glasses, and spectacle frames.

Every order is carefully checked before dispatch to ensure that it meets our quality standards. However, despite our best efforts, situations may occasionally arise where a customer receives an incorrect product, a manufacturing defect is identified, or an item is damaged during transit.

This Refund, Returns & Cancellation Policy explains the circumstances under which returns, replacements, exchanges, cancellations, and refunds are accepted. It also outlines the responsibilities of both HRINKAR OPTICALS and our customers to ensure a transparent and hassle-free shopping experience.

By placing an order on https://opticalindia.com, you acknowledge that you have read, understood, and agreed to this policy.

Our Commitment

At HRINKAR OPTICALS, we are committed to:

• Delivering genuine, high-quality eyewear.
• Providing accurate product information.
• Resolving eligible customer concerns promptly.
• Maintaining a transparent return and refund process.
• Ensuring a secure and reliable shopping experience.

Our goal is to make every purchase smooth, fair, and customer-friendly while maintaining product quality and hygiene standards.

Scope of This Policy

This policy applies to purchases made through:

• https://opticalindia.com
• Customer orders placed through our support team
• Orders placed through our official communication channels (where applicable)

It covers:

• Order cancellations
• Returns
• Replacements
• Refunds
• Exchanges
• Damaged products
• Incorrect products
• Manufacturing defects
• Prescription eyewear (subject to the conditions below)

Products Covered

This policy applies to products sold by HRINKAR OPTICALS, including:

• Eyeglasses
• Prescription Glasses
• Reading Glasses
• Progressive Reading Glasses
• Single Vision Reading Glasses
• Blue Light Filter Glasses
• Blue Light Filter Reading Glasses
• Blue Ray Cut Progressive Glasses
• Gaming Glasses
• Mobile & Computer Glasses
• Zero Power Computer Glasses
• Men’s Sunglasses
• Women’s Sunglasses
• Kids’ Sunglasses
• Spectacle Frames
• Eyewear Accessories

Certain customized or prescription-made products may be subject to additional conditions as described in this policy.

Why Our Return Policy Exists

Purchasing eyewear online should be a confident experience. Our return policy is designed to:

• Protect customers against incorrect or defective products.
• Ensure fair resolution of genuine issues.
• Prevent misuse of customized eyewear returns.
• Maintain hygiene and quality standards.
• Build long-term customer trust.

We believe a transparent policy helps customers shop with confidence while ensuring fairness for everyone.

Eligibility for Returns

You may request a return if your order meets one or more of the following conditions.

Wrong Product Delivered

You receive a product that differs from what you ordered.

Examples include:

• Incorrect frame
• Wrong colour
• Wrong size
• Wrong lens type
• Incorrect product model
• Incorrect quantity

Manufacturing Defect

The product contains a manufacturing defect such as:

• Broken hinge
• Loose frame
• Lens coating defect
• Factory scratch
• Frame alignment issue
• Structural manufacturing fault

Normal wear and tear is not considered a manufacturing defect.

Transit Damage

If your package arrives damaged during shipping, please report the issue immediately.

Examples include:

• Broken frame
• Cracked lens
• Damaged packaging affecting the product
• Missing parts caused during transportation

Supporting photographs or an unboxing video may be requested.

Missing Items

Returns or replacement requests may also be accepted if your order is missing:

• Accessories included with the product
• Cleaning cloth
• Protective case (where included)
• Warranty information (where applicable)
• Invoice (digital invoices remain available upon request)

Return Reporting Period

To be eligible for a return, replacement, or refund, customers must notify HRINKAR OPTICALS within 7 calendar days of receiving the product.

Requests submitted after this period may not be eligible unless required by applicable consumer protection laws or covered under a separate warranty.

We recommend inspecting your order immediately after delivery.

Unboxing Video Requirement

To help us verify transit damage, missing items, or incorrect products quickly and fairly, we strongly recommend recording a continuous unboxing video when opening your package.

The video should clearly show:

• The sealed package before opening
• Shipping label with the AWB number
• Package opening in one continuous recording
• The product inside the package
• Any visible defects, damage, or incorrect items
• Accessories included in the package

Providing an unboxing video significantly speeds up the verification process.

While an unboxing video is strongly recommended, we will also review other supporting evidence where appropriate and in accordance with applicable law.

Information Required for a Return Request

To help us process your request efficiently, please provide:

• Order Number
• Customer Name
• Registered Mobile Number
• Registered Email Address
• Product Name
• Description of the issue
• Clear photographs of the product
• Unboxing video (recommended)
• Invoice or proof of purchase
• Delivery date

Incomplete requests may require additional information before review.

How to Request a Return

You may initiate a return by contacting our customer support team.

Email

sales@opticalindia.com

Phone

+91 80500 56780

When contacting us, please include all relevant information so our team can begin the verification process as quickly as possible.

Return Verification Process

Once we receive your request, our quality assurance team will review:

• Product details
• Order history
• Images provided
• Video evidence (if available)
• Delivery information
• Manufacturing records (where necessary)

If additional information is required, our support team will contact you.

After verification, we will inform you whether your request has been:

• Approved
• Rejected
• Requires additional information

Order Cancellation Policy

Customers may request cancellation before the order has entered manufacturing, customization, or dispatch.

Cancellation requests may be accepted when:

• Payment has been completed but processing has not started.
• The order has not been shipped.
• Prescription lenses have not yet been manufactured.
• Customization has not begun.

Once prescription lenses are manufactured or customized products are prepared, cancellation may no longer be possible.

If an order is successfully cancelled before dispatch, any eligible refund will be processed using the original payment method, subject to applicable payment gateway timelines.

Customized and Prescription Products

Many products sold by HRINKAR OPTICALS are manufactured according to the customer’s prescription or personalized requirements.

Examples include:

• Prescription Eyeglasses
• Progressive Lenses
• Reading Glasses with custom power
• Blue Ray Cut Progressive Glasses
• Customized lens combinations

Because these products are specially prepared for an individual customer, they generally cannot be returned due to:

• Change of mind
• Preference changes
• Incorrect prescription provided by the customer
• Ordering mistakes made by the customer

However, if a customized product contains a manufacturing defect or does not match the confirmed prescription due to our processing error, we will review the matter in accordance with this policy and applicable law.

Return Pickup Process

Once your return request has been approved, HRINKAR OPTICALS will arrange a pickup through one of our authorized courier partners, wherever pickup service is available.

Our logistics partners may include:

• Delhivery
• DTDC
• Blue Dart
• XpressBees
• India Post
• Ekart
• Shadowfax
• Other authorized courier partners

Customers are requested to:

• Keep the product securely packed in its original packaging.
• Include all accessories, manuals, warranty cards, and invoices (if applicable).
• Ensure the product is ready on the scheduled pickup date.

If courier pickup is unavailable at your location, our customer support team will guide you through an alternative return process.

Product Inspection

After the returned product reaches our quality inspection facility, our technical team will examine it to verify the reported issue.

Inspection may include verification of:

• Product condition
• Manufacturing defects
• Transit damage
• Lens specifications
• Frame condition
• Missing accessories
• Signs of misuse
• Product tampering
• Prescription accuracy (where applicable)

Inspection usually begins within 2–3 business days after the returned product is received.

The inspection findings will determine whether the request qualifies for:

• Refund
• Replacement
• Exchange
• Warranty service
• Rejection (with reasons communicated)

Replacement Policy

If your return request is approved, you may choose a replacement instead of a refund where eligible.

Replacement requests may be approved for:

• Wrong product delivered
• Manufacturing defects
• Transit damage
• Incorrect lens supplied due to our processing error
• Missing components

Replacement products will be dispatched after successful quality verification of the returned item.

Exchange Policy

Customers may request an exchange for eligible products under this policy.

Depending on stock availability, exchanges may include:

Same Product Exchange

Receive the exact product originally ordered after verification.

Alternative Product Exchange

Subject to approval and stock availability, customers may exchange for another product.

If the replacement product costs:

More than the original product

The customer must pay the price difference before dispatch.

Less than the original product

The eligible price difference will be refunded or adjusted according to our refund procedures.

Replacement Timeline

Typical replacement processing includes:

• Return approval
• Courier pickup
• Quality inspection
• Dispatch of replacement

Replacement orders are generally processed within 7–10 business days, although timelines may vary depending on stock availability and location.

Refund Policy

Where a refund is approved, HRINKAR OPTICALS will process the refund after successful inspection and approval.

Refunds are generally issued to the original payment method used for the purchase.

Depending on the payment method, refunds may be made through:

• Credit Card
• Debit Card
• UPI
• Net Banking
• Wallet
• Original payment gateway
• Bank transfer (where appropriate)

Refund Processing Time

After approval:

• Refund initiation generally takes 2–5 business days.
• Banks or payment providers may require additional time to reflect the amount.

Actual timelines depend on:

• Bank processing
• Payment gateway processing
• UPI provider
• Credit card issuer
• Public holidays

HRINKAR OPTICALS has no control over banking timelines once the refund has been initiated.

Shipping Charges

Shipping charges are handled as follows:

If the return is due to our error

Examples:

• Wrong product
• Manufacturing defect
• Transit damage

Eligible shipping costs, where applicable, may be refunded or covered by HRINKAR OPTICALS.

If the return is not eligible

Where a return is not accepted under this policy, shipping or courier charges incurred may not be refundable.

Non-Returnable Products

The following products are generally not eligible for return or refund unless required by applicable law or due to our verified error:

• Customized prescription glasses
• Progressive lenses manufactured to customer specifications
• Reading glasses with custom power
• Products altered after delivery
• Used products
• Products with physical damage caused after delivery
• Products without original packaging (where reasonably required)
• Products with missing accessories caused after delivery
• Products damaged due to improper handling
• Products showing signs of misuse
• Products returned beyond the applicable reporting period without a valid reason

Returns Not Accepted for Change of Mind

We understand that preferences may change; however, returns cannot generally be accepted for reasons such as:

• “I don’t like the frame.”
• “The colour looks different on my screen.”
• “I changed my mind.”
• “I ordered the wrong product.”
• “The style does not suit me.”

We encourage customers to carefully review product descriptions, images, measurements, and specifications before placing an order.

Prescription Accuracy

Customers are solely responsible for providing accurate prescription information.

HRINKAR OPTICALS cannot accept responsibility where:

• Incorrect prescription values are submitted.
• Old prescriptions are used.
• Pupillary Distance (PD) measurements are incorrect.
• Prescription files uploaded are unclear or inaccurate.

Customers are advised to consult a qualified eye care professional before ordering prescription eyewear.

Warranty Claims

Some products include a manufacturer or seller warranty.

Warranty coverage varies depending on the product and manufacturer.

Warranty generally covers verified manufacturing defects but does not cover:

• Accidental damage
• Scratches due to usage
• Improper handling
• Exposure to chemicals
• Heat damage
• Normal wear and tear
• Unauthorized repairs
• Damage caused by misuse

Proof of purchase may be required for warranty claims.

Customer Responsibilities

To ensure smooth processing of returns and refunds, customers should:

• Inspect the parcel immediately upon delivery.
• Record an unboxing video whenever possible.
• Preserve original packaging.
• Avoid using defective products after discovering an issue.
• Report problems promptly.
• Provide complete and accurate information during the claim process.
• Cooperate with courier pickup scheduling.

Failure to comply may delay or affect claim eligibility.

Local Customer Assistance

Customers in Bengaluru may also contact our customer support team for guidance regarding returns, exchanges, or warranty assistance.

Where appropriate and subject to operational availability, customers may be advised regarding suitable service options for faster resolution.

Our support team is committed to providing timely assistance throughout the return and refund process.

Fair Usage Policy

Our Refund, Returns & Cancellation Policy is designed to protect genuine customers.

To maintain fairness, HRINKAR OPTICALS reserves the right to refuse requests where there is evidence of:

• Fraudulent claims
• Repeated abuse of the return policy
• False information
• Product tampering
• Intentional misuse
• Serial return abuse

Such decisions will be made after appropriate review and in accordance with applicable law.

Quality Commitment

Every product sold by HRINKAR OPTICALS undergoes quality checks before dispatch.

Our quality assurance process includes inspection of:

• Frames
• Lenses
• Lens coatings
• Hinges
• Accessories
• Packaging

Despite these measures, if a genuine issue occurs, our team will work with you to resolve it fairly and efficiently.

Frequently Asked Questions (FAQs)

Limitation of Liability

HRINKAR OPTICALS shall not be liable for any indirect, incidental, special, or consequential loss arising from:

• Incorrect prescription information supplied by the customer
• Delays caused by courier partners
• Delays due to force majeure events
• Customer misuse of products
• Improper handling after delivery
• Unauthorized repairs or alterations
• Inaccurate customer information provided during checkout

Nothing in this policy limits any rights available to consumers under applicable law.

Force Majeure

HRINKAR OPTICALS shall not be responsible for delays or inability to process returns, replacements, exchanges, or refunds due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fires
• Earthquakes
• Epidemics or pandemics
• Government actions
• Transportation disruptions
• Internet outages
• Power failures
• Labour strikes
• Cybersecurity incidents
• Supply chain disruptions

Where possible, we will keep customers informed of any significant delays.

Changes to This Policy

HRINKAR OPTICALS reserves the right to modify, update, or revise this Refund, Returns & Cancellation Policy at any time to reflect:

• Changes in our business operations
• New products or services
• Changes in applicable laws
• Operational improvements
• Customer feedback

The latest version will always be available on https://opticalindia.com, and the revised “Last Updated” date will indicate when changes became effective.

Governing Law

This Refund, Returns & Cancellation Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka, unless otherwise required by applicable law.

Customer Support

If you have any questions regarding returns, refunds, exchanges, cancellations, or warranty claims, please contact us.

HRINKAR OPTICALS

Business Address

32 & 33, Susheela Road
Chikkamavalli
Bengaluru, Karnataka – 560004
India

Phone: +91 80500 56780

Email: sales@opticalindia.com

Website: https://opticalindia.com

Customer Satisfaction Promise

At HRINKAR OPTICALS, customer satisfaction is central to everything we do. We carefully inspect every order before dispatch and strive to deliver high-quality eyewear that meets your expectations.

If an eligible issue arises, our dedicated support team will work with you to provide a fair and timely resolution in accordance with this policy and applicable consumer protection laws.

We appreciate your trust in HRINKAR OPTICALS and thank you for choosing us for your eyewear needs.

Acceptance of This Policy

By placing an order through https://opticalindia.com, creating an account, or purchasing our products, you acknowledge that:

• You have read this Refund, Returns & Cancellation Policy.
• You understand your rights and responsibilities.
• You agree to comply with the terms outlined in this policy.
• You understand that customized and prescription eyewear may be subject to specific return and cancellation conditions.
• You accept that refunds, replacements, and exchanges are processed in accordance with this policy and applicable laws.

Your continued use of our website and services constitutes acceptance of this Refund, Returns & Cancellation Policy.

Final Statement

HRINKAR OPTICALS is committed to providing a transparent, fair, and customer-friendly shopping experience. Our Refund, Returns & Cancellation Policy has been designed to protect both our customers and our business while ensuring that genuine concerns are resolved efficiently.

We encourage you to inspect your order upon delivery, retain your purchase records, and contact our support team promptly if you require assistance. Our goal is to deliver quality eyewear backed by dependable service and a hassle-free resolution process whenever needed.