Privacy Policy

Effective Date: July 6, 2026
Hrinkar Opticals
32 & 33, Susheela Road
Chikkamavalli
Bengaluru, Karnataka – 560004
India

Website: https://opticalindia.com

Phone: +91 80500 56780

Email: info@opticalindia.com

1. Introduction

Welcome to HRINKAR OPTICALS (“Hrinkar Opticals,” “we,” “our,” or “us”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, protect, and process your personal information when you visit our website, purchase products, create an account, upload prescriptions, communicate with us, or otherwise use our services.

We are committed to protecting your personal information and handling it responsibly in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India) and other applicable legal requirements.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

HRINKAR OPTICALS is an eyewear retailer offering products including:

• Eyeglasses
• Prescription Glasses
• Reading Glasses
• Progressive Reading Glasses
• Single Vision Reading Glasses
• Blue Light Filter Glasses
• Blue Light Filter Reading Glasses
• Blue Ray Cut Progressive Glasses
• Mobile & Computer Glasses
• Zero Power Computer Glasses
• Gaming Glasses
• Men’s Sunglasses
• Women’s Sunglasses
• Kids’ Sunglasses
• Spectacle Frames for Men
• Spectacle Frames for Women
• Spectacle Frames for Kids
• Optical Accessories

Our website allows customers to browse products, place orders, communicate with customer support, upload prescriptions (where applicable), and manage their customer accounts.

3. Scope of This Privacy Policy

This Privacy Policy applies to:

• Our website
• Mobile devices used to access the website
• Customer accounts
• Product purchases
• Prescription uploads
• Customer support communications
• Email communications
• WhatsApp communications
• Marketing campaigns
• Promotional offers
• Online advertisements
• Cookies and tracking technologies
• Third-party integrations used on our website

This policy does not apply to third-party websites that may be linked from our website. We encourage you to review the privacy policies of those websites separately.

4. Information We Collect

Depending on how you interact with us, we may collect different categories of personal information.

4.1 Personal Identification Information

When placing an order, creating an account, contacting us, or subscribing to updates, we may collect:

• Full name
• Email address
• Mobile number
• Telephone number
• Billing address
• Shipping address
• City
• State
• Country
• Postal/PIN code

4.2 Account Information

If you create an account, we may collect:

• Username
• Encrypted password
• Login history
• Saved addresses
• Wishlist items
• Order history
• Account preferences

Passwords are encrypted and are never stored in plain text.

4.3 Order Information

When you purchase products, we may collect:

• Products purchased
• Quantity ordered
• Order value
• Invoice details
• Order status
• Delivery preferences
• Gift messages (if applicable)
• Customer notes

4.4 Prescription Information

For prescription eyewear, we may collect:

• Prescription details
• Sphere (SPH)
• Cylinder (CYL)
• Axis
• Addition (ADD)
• Pupillary Distance (PD)
• Prism information
• Lens recommendations
• Uploaded prescription images or documents

Prescription information is collected solely for the purpose of manufacturing, verifying, and delivering your eyewear order.

4.5 Payment Information

To complete purchases, payment information is processed securely through authorized payment service providers.

Depending on your chosen payment method, this may include:

• Transaction ID
• Payment status
• Payment method
• UPI reference
• Bank reference number
• Refund status

For your security, HRINKAR OPTICALS does not store your complete credit card, debit card, CVV, UPI PIN, or internet banking credentials on its servers.

4.6 Shipping Information

To deliver your order, we may collect:

• Recipient name
• Delivery address
• Contact number
• Alternate contact number (if provided)
• Delivery instructions

This information is shared only with logistics and courier partners as necessary to complete delivery.

4.7 Communication Information

When you communicate with us, we may collect:

• Emails
• Contact form submissions
• WhatsApp messages
• Telephone conversations (where legally permitted)
• Customer support requests
• Product enquiries
• Warranty claims
• Return requests
• Exchange requests

4.8 Device Information

We may automatically collect technical information such as:

• IP address
• Browser type
• Browser version
• Operating system
• Device type
• Screen resolution
• Language settings
• Time zone
• Internet Service Provider
• Referral URL
• Exit pages

4.9 Usage Information

We may collect information regarding how visitors interact with our website, including:

• Pages viewed
• Time spent on pages
• Products viewed
• Search queries
• Click behavior
• Shopping cart activity
• Checkout progress
• Downloads
• Navigation patterns

This information helps us improve website performance and user experience.

4.10 Marketing Preferences

If you subscribe to promotional communications, we may record your preferences relating to:

• Email newsletters
• Promotional emails
• WhatsApp updates
• SMS notifications
• Product launches
• Offers and discounts
• Seasonal campaigns

You can unsubscribe or update your preferences at any time.

5. Information Collected Automatically

Certain information is collected automatically when you use our website.

This may include:

• Cookie identifiers
• Device identifiers
• Browser fingerprinting data (where applicable)
• Session information
• Website performance data
• Error reports
• Security logs
• Fraud detection information

This data helps us:

• Improve website performance
• Detect fraudulent activity
• Secure customer accounts
• Optimize checkout
• Personalize shopping experiences
• Understand customer preferences

6. Information You Voluntarily Provide

You may voluntarily provide personal information when you:

• Register an account
• Purchase products
• Upload prescriptions
• Subscribe to newsletters
• Contact customer support
• Leave product reviews
• Submit feedback
• Participate in surveys
• Join promotional campaigns
• Request warranty assistance
• Apply for employment opportunities

Providing certain information may be necessary for us to fulfill your order or respond to your requests.

7. How We Use Your Information

We use your personal information only for legitimate business purposes, including:

• Processing orders
• Delivering purchased products
• Verifying prescriptions
• Processing payments
• Preventing fraud
• Providing customer support
• Managing customer accounts
• Sending order confirmations
• Providing shipment tracking
• Sending delivery notifications
• Processing cancellations
• Processing returns
• Processing exchanges
• Processing refunds
• Improving our website
• Improving customer experience
• Responding to enquiries
• Conducting internal analytics
• Complying with legal obligations
• Protecting our legal rights
• Detecting unauthorized activities
• Maintaining website security

We do not sell or rent your personal information to third parties for their own marketing purposes without your explicit consent.

8. Legal Basis for Processing Your Information

We collect and process your personal information only where we have a legitimate reason to do so. Depending on the circumstances, this may include:

• Fulfilling your purchase orders
• Providing requested products and services
• Creating and managing your customer account
• Responding to customer enquiries
• Delivering products
• Processing payments and refunds
• Preventing fraud and unauthorized transactions
• Complying with applicable laws and regulations
• Protecting our legal rights and business interests
• Improving our website and customer experience
• Sending marketing communications where you have provided consent or where otherwise permitted by law

9. Customer Accounts

You may choose to create an account on our website to enjoy a more convenient shopping experience.

Your account may allow you to:

• View order history
• Track current orders
• Save multiple delivery addresses
• Save your eyewear preferences
• Store prescription information (if provided)
• Create wishlists
• Save shopping carts
• Manage profile details
• Download invoices (where available)
• Update contact information

You are responsible for maintaining the confidentiality of your login credentials.

Please notify us immediately if you suspect unauthorized access to your account.

10. Guest Checkout

Customers may also place orders without creating an account where guest checkout is available.

Even when using guest checkout, we collect only the information necessary to:

• Process your order
• Deliver products
• Contact you regarding your purchase
• Provide customer support
• Comply with tax and legal obligations

11. Prescription Uploads

Certain eyewear products require prescription details.

If you upload a prescription, we may use it to:

• Verify prescription information
• Manufacture prescription eyewear
• Confirm lens specifications
• Contact you for clarification if required
• Maintain order records
• Process warranty or replacement requests

You are responsible for ensuring that the prescription you provide is accurate and current.

If we identify incomplete or inconsistent prescription information, we may contact you before processing your order.

12. Payment Processing

Payments made through our website are processed using secure third-party payment service providers.

Depending on the payment option selected, payment methods may include:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Digital Wallets
• EMI (where available)
• Cash on Delivery (where available)

Payment gateways may include:

• Razorpay
• Cashfree
• PayU
• PhonePe Payment Gateway
• Other authorized payment providers integrated into our website

Payment providers process your payment information according to their own privacy policies and security standards.

HRINKAR OPTICALS does not store complete payment card information or sensitive authentication data.

13. Fraud Prevention

To protect our customers and business, we may use automated or manual fraud detection measures.

These may include reviewing:

• IP address
• Device information
• Transaction history
• Billing and shipping address consistency
• Payment verification status
• Unusual purchasing patterns

Orders identified as potentially fraudulent may be delayed, verified, or cancelled for security purposes.

14. Shipping and Logistics Partners

To fulfill orders, we may share the information necessary for delivery with trusted logistics partners.

Depending on availability and destination, shipping partners may include:

• Delhivery
• Blue Dart
• DTDC
• XpressBees
• Ekart
• India Post
• Shadowfax
• Amazon Shipping
• Ecom Express
• Shiprocket
• Other authorized courier partners

Information shared may include:

• Customer name
• Delivery address
• Contact number
• Order number
• Shipment value (where required)
• Delivery instructions

Courier partners are expected to use this information only for shipping-related purposes.

15. Returns, Exchanges and Refunds

If you request a return, replacement, exchange, warranty service, or refund, we may collect information including:

• Order number
• Product details
• Reason for return
• Photographs or videos submitted for verification
• Communication records
• Refund details
• Bank account information (where applicable for refunds)

This information is used only to process your request and comply with applicable legal or financial obligations.

16. Marketing Communications

If you subscribe to promotional communications or provide consent, we may send:

• Product announcements
• Promotional offers
• Discount coupons
• Festival offers
• New arrivals
• Restock notifications
• Order updates
• Shipping notifications
• Customer satisfaction surveys

Communication channels may include:

• Email
• SMS
• WhatsApp
• Telephone (where permitted)
• Push notifications (if enabled)

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in marketing emails
• Contacting us directly
• Emailing us at info@opticalindia.com
• Replying STOP where supported

Transactional communications relating to your orders may still be sent even if you opt out of promotional messages.

17. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, security, and user experience.

Cookies are small text files stored on your device when you visit our website.

Cookies help us:

• Remember login sessions
• Maintain shopping carts
• Save user preferences
• Improve website performance
• Measure visitor activity
• Personalize content
• Improve product recommendations
• Detect fraud
• Analyze website usage

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of our website.

Examples include:

• Login authentication
• Shopping cart functionality
• Checkout process
• Security features
• Session management

Without these cookies, certain features of the website may not function correctly.

Functional Cookies

These cookies remember your preferences, including:

• Language
• Currency
• Recently viewed products
• Saved delivery preferences
• Account settings

Analytics Cookies

Analytics cookies help us understand:

• Visitor behavior
• Popular products
• Website performance
• Navigation paths
• Traffic sources
• Device usage

This information helps us improve our website and customer experience.

Advertising Cookies

Advertising cookies may be used to:

• Display relevant advertisements
• Limit repetitive advertisements
• Measure campaign performance
• Improve advertising relevance

These cookies may be placed by us or trusted advertising partners.

18. Browser Controls

Most web browsers allow you to:

• View stored cookies
• Delete cookies
• Block cookies
• Receive notifications before cookies are stored

Disabling cookies may affect certain website features, including:

• Login functionality
• Shopping cart
• Checkout
• Saved preferences
• Personalized recommendations

For the best shopping experience, we recommend leaving essential cookies enabled.

19. Analytics Services

We may use analytics tools to understand how visitors use our website.

These services may collect information such as:

• Pages visited
• Time spent on pages
• Device type
• Browser type
• Geographic region (approximate)
• Referral source
• Website performance metrics

Analytics data is used to improve:

• Website functionality
• User experience
• Product presentation
• Navigation
• Search functionality
• Checkout performance

Where applicable, analytics services may include:

• Google Analytics
• Google Search Console
• Google Tag Manager
• Microsoft Clarity
• Other website analytics tools

We configure these tools in accordance with their available privacy and data processing controls.

20. Advertising and Marketing Technologies

To improve our products, services, and customer experience, HRINKAR OPTICALS may use advertising and marketing technologies provided by trusted third-party service providers.

These technologies help us understand customer interests, measure advertising performance, and display relevant advertisements across supported platforms.

Depending on the services enabled on our website, we may use:

• Google Ads
• Google Merchant Center
• Google Analytics Advertising Features
• Meta Pixel (Facebook Pixel)
• Meta Conversions API
• Google Tag Manager
• Microsoft Advertising
• YouTube Advertising
• Remarketing and Retargeting Technologies

These services may collect non-sensitive information such as:

• Browser type
• Device type
• Pages visited
• Products viewed
• Time spent on pages
• Shopping cart activity
• Referring website
• Approximate geographic location
• Advertising interactions

These technologies do not provide us with your banking passwords, card PINs, UPI PINs, or other confidential payment credentials.

21. Remarketing and Personalized Advertising

We may display advertisements to users who have previously visited our website.

For example, if you browse prescription eyeglasses but do not complete a purchase, you may later see advertisements relating to similar eyewear products on supported advertising platforms.

Remarketing helps us:

• Inform customers about products they viewed
• Display relevant offers
• Promote new arrivals
• Improve advertising relevance
• Reduce irrelevant advertisements

You may manage advertising preferences through your browser settings or through the privacy controls offered by Google, Meta, and other advertising providers.

22. Email Marketing

If you subscribe to our newsletter or consent to receive promotional communications, we may send emails relating to:

• New product launches
• Exclusive discounts
• Seasonal offers
• Shopping guides
• Eye care information
• Product recommendations
• Company announcements
• Educational content
• Cart reminders (where applicable)

Every promotional email contains an option to unsubscribe.

You may also unsubscribe by contacting us at:

Email: info@opticalindia.com

23. SMS and WhatsApp Communications

With your permission or where permitted by applicable law, we may communicate through:

• SMS
• WhatsApp
• Telephone calls

These communications may include:

• Order confirmations
• Shipping updates
• Delivery notifications
• Customer support responses
• Return updates
• Promotional campaigns
• Limited-time offers
• Appointment confirmations (if applicable)

You may request to stop promotional communications while continuing to receive important transactional updates regarding your purchases.

24. Product Reviews and Ratings

Customers may choose to submit reviews, ratings, photographs, or feedback regarding purchased products.

By submitting such content, you grant HRINKAR OPTICALS a non-exclusive, royalty-free right to:

• Display the review
• Publish the rating
• Display uploaded images
• Improve product listings
• Use the content for customer education and promotional purposes

We reserve the right to remove content that:

• Is abusive
• Is defamatory
• Contains false information
• Violates applicable laws
• Infringes intellectual property rights
• Contains offensive or inappropriate language
• Includes spam or promotional content unrelated to the product

25. Wishlist and Shopping Cart Information

If available, we may store:

• Wishlist items
• Saved shopping carts
• Recently viewed products
• Recently searched products
• Product comparison lists

This information helps improve your shopping experience by allowing you to continue browsing across sessions.

26. Contact Forms and Customer Enquiries

When you submit information through our contact forms, we may collect:

• Name
• Email address
• Mobile number
• Subject
• Message
• Order number (if applicable)
• Attachments you choose to upload

We use this information only to:

• Respond to enquiries
• Resolve customer issues
• Improve customer service
• Maintain communication records

27. User Generated Content

Some areas of our website may allow users to submit content, including:

• Reviews
• Testimonials
• Product photos
• Questions
• Comments
• Suggestions

Please avoid sharing confidential or sensitive personal information in publicly visible areas of the website.

Any information voluntarily published in public sections may be visible to other visitors.

28. Embedded Content

Our website may include embedded content from third-party services such as:

• YouTube
• Google Maps
• Social media platforms
• Product videos
• Interactive content

Embedded content behaves as though you visited the originating website directly.

These third-party providers may:

• Collect technical information
• Use cookies
• Monitor interactions
• Apply their own privacy policies

We encourage users to review the privacy policies of these external services.

29. Third-Party Services

To operate our website efficiently, we may use trusted third-party providers for services including:

• Website hosting
• Domain management
• Payment processing
• Order fulfillment
• Shipping
• Customer communication
• Fraud prevention
• Analytics
• Advertising
• Security monitoring
• Spam prevention
• Cloud infrastructure
• Backup services
• Email delivery

Examples may include:

• WooCommerce
• WordPress
• Cloudflare
• Razorpay
• Cashfree
• Google
• Meta
• Shiprocket
• Delhivery
• Blue Dart
• DTDC
• XpressBees
• India Post
• Microsoft
• WhatsApp Business

Each third-party service provider processes information according to its own privacy policy and applicable legal obligations.

30. Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share information only where necessary with:

• Payment gateways
• Courier partners
• Website hosting providers
• Technology service providers
• Analytics providers
• Marketing platforms (where consent has been provided or where permitted by law)
• Professional advisors
• Auditors
• Government authorities when legally required
• Law enforcement agencies when required by applicable law
• Courts and regulatory authorities

Information shared is limited to what is reasonably necessary for the relevant service.

31. International Data Transfers

Our primary operations are located in India.

Some technology providers or cloud infrastructure providers may process limited information outside India in accordance with applicable data protection requirements.

Where international transfers occur, we take reasonable measures to ensure appropriate safeguards are implemented to protect your information.

32. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill customer orders
• Provide customer support
• Meet legal obligations
• Maintain accounting records
• Resolve disputes
• Prevent fraud
• Enforce our agreements
• Improve our services

Retention periods may vary depending on:

• Type of information
• Legal requirements
• Tax regulations
• Warranty obligations
• Customer support needs

When information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal data retention practices.

33. How We Protect Your Information

HRINKAR OPTICALS is committed to safeguarding your personal information through appropriate administrative, technical, and physical security measures.

Our security practices may include:

• Secure HTTPS (SSL/TLS) encryption
• Firewall protection
• Secure hosting infrastructure
• Access controls and authentication
• Password encryption
• Malware monitoring
• Regular software and security updates
• Website vulnerability monitoring
• Backup and disaster recovery procedures
• Limited employee access based on business requirements
• Security logging and monitoring

Although we take commercially reasonable measures to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

34. Your Privacy Rights

Subject to applicable laws, you may have the following rights regarding your personal information.

Right to Access

You may request confirmation of whether we hold your personal information and request access to that information.

Right to Correction

If any personal information we hold is inaccurate or incomplete, you may request that it be corrected or updated.

Examples include:

• Name
• Mobile number
• Email address
• Shipping address
• Billing address
• Prescription information (before order processing)

Right to Delete

You may request deletion of your personal information where legally permissible.

However, we may retain certain information where required for:

• Tax compliance
• Accounting obligations
• Fraud prevention
• Legal proceedings
• Warranty claims
• Regulatory requirements
• Security investigations

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect processing already completed before your request.

Right to Object

You may object to receiving promotional communications.

You can opt out by:

• Clicking the unsubscribe link in promotional emails
• Replying “STOP” where applicable
• Contacting our customer support team
• Sending an email to info@opticalindia.com

Please note that order confirmations, shipping updates, invoices, and other service-related communications may still be sent as necessary.

Right to Data Portability

Where applicable under law, you may request a copy of the personal information you have provided to us in a commonly used electronic format.

35. Data Security Responsibilities of Users

You also play an important role in protecting your personal information.

We recommend that you:

• Use strong and unique passwords.
• Do not share your account credentials.
• Log out after using shared devices.
• Keep your browser and operating system updated.
• Be cautious of phishing emails or fraudulent messages.
• Verify that you are visiting our official website before entering personal information.

If you believe your account has been compromised, please contact us immediately.

36. Children’s Privacy

Our website is intended for general audiences.

We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement where required by applicable law.

If we become aware that personal information relating to a child has been collected in a manner inconsistent with applicable legal requirements, we will take reasonable steps to delete or otherwise handle such information in accordance with applicable laws.

Parents or guardians who believe that a child has provided personal information to us may contact us for assistance.

37. Links to Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

Examples may include:

• Social media platforms
• Payment providers
• Courier tracking pages
• Manufacturer websites
• Government resources
• Informational websites

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage users to review the privacy policies of every third-party website they visit.

38. Data Breach Response

While we strive to maintain robust security measures, no online system can be guaranteed to be completely secure.

If we become aware of a security incident involving personal information, we will take appropriate actions, which may include:

• Investigating the incident
• Containing the issue
• Restoring affected systems
• Notifying relevant authorities where required by law
• Informing affected individuals when appropriate
• Implementing corrective measures to reduce the likelihood of recurrence

39. Fraud Prevention and Security Monitoring

To protect customers and maintain the integrity of our services, we may monitor website activity for:

• Suspicious login attempts
• Unauthorized account access
• Payment fraud
• Bot activity
• Spam submissions
• Malicious software
• Security threats
• Abuse of promotional offers

Where necessary, we may suspend or cancel transactions that appear fraudulent or violate our Terms and Conditions.

40. Compliance with Applicable Laws

HRINKAR OPTICALS endeavors to comply with applicable privacy and data protection laws governing our operations, including, where applicable:

• Digital Personal Data Protection Act, 2023 (India)
• Information Technology Act, 2000 and applicable rules
• Consumer Protection Act, 2019
• Applicable taxation and accounting regulations
• Other relevant legal and regulatory requirements

Where legal obligations change, we may update this Privacy Policy to reflect those changes.

41. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect:

• Changes in our business practices
• New products or services
• Changes in applicable laws
• Technological developments
• Security improvements
• Customer feedback

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after any updates constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

42. Your Choices

You may choose to:

• Create or not create a customer account
• Subscribe or unsubscribe from promotional emails
• Enable or disable browser cookies (subject to browser settings)
• Update your personal information
• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Contact us regarding any privacy concerns

Please note that disabling certain cookies or declining to provide required information may affect the availability or functionality of certain website features, including account access, shopping cart functionality, and order processing.

43. How to Exercise Your Privacy Rights

If you wish to exercise any of your privacy rights or have questions about how your personal information is handled, you may contact us using the details below.

To help us process your request efficiently, please include:

• Your full name
• Registered email address
• Registered mobile number
• Order ID (if applicable)
• Description of your request
• Any supporting documents (if required)

We may request additional information to verify your identity before processing certain requests in order to protect your privacy and prevent unauthorized access.

44. Response Time

We aim to acknowledge privacy-related requests within a reasonable period and respond as quickly as practicable.

The time required may vary depending on:

• The nature of your request
• Identity verification requirements
• Legal obligations
• The complexity of the request

Where additional time is required, we will inform you accordingly.

45. Grievance Redressal

If you have any concerns regarding this Privacy Policy or the processing of your personal information, please contact us first so that we have an opportunity to address your concerns.

HRINKAR OPTICALS

32 & 33, Susheela Road
Chikkamavalli
Bengaluru, Karnataka – 560004
India

Phone: +91 80500 56780

Email: info@opticalindia.com

We are committed to handling privacy-related concerns fairly, promptly, and transparently.

46. Business Transfers

If HRINKAR OPTICALS undergoes a business transaction such as a merger, acquisition, restructuring, sale of assets, or transfer of ownership, customer information may be transferred as part of that transaction, subject to applicable laws and appropriate safeguards.

Any successor entity will continue to protect your personal information in accordance with this Privacy Policy or provide notice of any material changes.

47. No Sale of Personal Information

HRINKAR OPTICALS does not sell, rent, or trade your personal information to third parties for their independent marketing purposes without your explicit consent.

We may share limited information with trusted service providers solely for purposes such as:

• Payment processing
• Order fulfillment
• Shipping and delivery
• Website hosting
• Customer support
• Fraud prevention
• Website analytics
• Marketing services (where applicable)

These providers are expected to use your information only for the services they perform on our behalf.

48. Data Accuracy

We encourage customers to keep their personal information accurate and up to date.

If any of the following changes, please update your account or contact us:

• Name
• Email address
• Mobile number
• Billing address
• Shipping address
• Prescription information
• Communication preferences

Keeping your information current helps us provide accurate order processing, delivery, and customer support.

49. Account Closure

You may request closure of your customer account by contacting us.

Please note that closing your account does not automatically delete all personal information, as certain records may need to be retained for:

• Tax compliance
• Accounting records
• Fraud prevention
• Legal obligations
• Warranty support
• Dispute resolution

Once the applicable retention period expires, eligible information will be securely deleted or anonymized.

50. Website Availability

While we strive to keep our website secure and available at all times, we do not guarantee uninterrupted access.

Maintenance, software updates, technical issues, or events beyond our reasonable control may occasionally affect website availability.

We continuously work to improve the reliability and security of our online services.

51. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to this Privacy Policy or the use of our website shall be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka, unless otherwise required by applicable law.

52. Frequently Asked Questions (FAQs)

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance regarding your personal information, please contact us.

HRINKAR OPTICALS

Address:
32 & 33, Susheela Road
Chikkamavalli
Bengaluru, Karnataka – 560004
India

Phone: +91 80500 56780

Email: info@opticalindia.com

Website: https://opticalindia.com

Final Statement

Thank you for trusting HRINKAR OPTICALS.

Protecting your privacy is an important part of providing a secure and reliable shopping experience. We are committed to handling your personal information responsibly, maintaining appropriate safeguards, and continuously improving our practices to serve you better.

By using our website, creating an account, placing an order, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, disclosure, and processing of your information as described herein.