Refund and Returns Policy

Imagine ordering your perfect pair of spectacles and receiving something entirely different or damaged—it can be frustrating. Hrinkar Optical at Bangalore City aims to make your experience worry-free with a transparent refund and returns policy. Whether you receive a wrong lens type or a scratched frame, you have a clear process to get it resolved swiftly.

Why a Clear Returns Policy Matters

Providing a straightforward returns policy does more than just handle problems; it shows customers that Hrinkar Optical values honesty and reliability. When shoppers see that they can report issues without hurdles, they’re more likely to purchase confidently and trust your brand beyond the first transaction.

Building Trust with Customers

A fair return policy signals that you stand by your products, encouraging repeat visits and word-of-mouth recommendations from satisfied customers.

Reducing Order Anxiety

Knowing there’s an easy solution if things go wrong removes hesitation at checkout, helping customers focus on finding the ideal eyewear rather than worrying about what ifs.

Who Can Avail Returns?

Eligibility Criteria

Any customer of Hrinkar Optical—online or in-store—can request a return if they meet the reporting guidelines and conditions outlined here.

Order Confirmation Essentials

Ensure your order number, delivery proof, and purchase date are handy before starting the return process to speed things up.

Delivery Verification

Only products delivered to your provided address within Bangalore City are eligible for free local pick-up by our courier partners.

Conditions for Returns

Wrong Product Received

If you receive an item that doesn’t match the product description—say, you ordered anti-glare lenses but got tinted sunglasses—you qualify for a return.

Defective or Damaged Items

Frames with factory defects, lenses with scratches, or broken hinges are all valid reasons to report a defective item.

Incomplete or Missing Components

If any accessory (screwdriver kit, cleaning cloth) or documentation (invoice, warranty card) is missing, Hrinkar Optical will process a return.

Reporting a Return

7-Day Reporting Window

Any issue must be reported within 7 days of delivery. After that, we can’t guarantee a return, so act fast.

How to Submit Your Claim

Email sales@opticalindia.com or call 8050056780 with your unboxing video and order details.

Required Unboxing Video

A clear video showing you open the package, inspect the item, and highlight the problem ensures our quality team can verify quickly without back-and-forth.

Order Number and Delivery Proof

Attach a screenshot of the delivery confirmation or your invoice so we can match your claim seamlessly.

Return Process Step by Step

Initiate Return Request

Send your unboxing video, order number, and defect description to our support team within seven days.

Courier Collection

Once approved, our courier partner will collect the package from your doorstep at no extra cost.

Quality Verification

Our team inspects the returned item against the video evidence to confirm the defect or mismatch.

Refund or Replacement Decision

Approved cases get a full refund or replacement based on your preference, processed within 5–7 business days.

Refund Details

Refund Timeline

Expect the refund in your original payment method within 7 business days after our inspection.

Refund Mode

We refund amounts via the same channel used for purchase—credit card, UPI, or net banking.

Deductions and Exceptions

No deductions apply for shipping or handling, but returns reported after seven days or lacking an unboxing video may incur a restocking fee.

Exchange Process

Exchange Eligibility

If you prefer a new pair instead of a refund, exchanges are allowed for wrong or defective products following the same reporting guidelines.

Same Model Exchange

Get the exact product you originally ordered, free of defects.

Alternate Model Exchange

Opt for a different style or specification; any price difference is settled online.

Timeline for Exchange

Exchanges are completed within 7–10 business days from collection.

Non-Returnable Scenarios

Change of Mind

We don’t accept returns simply because you changed your mind or “didn’t like” the product.

No Refund on “Not Liked” Reasons

Personal preference is not a ground for return; please review product details carefully before ordering.

Altered or Used Products

Any signs of usage, modification, or missing original tags void the return policy.

Tips for a Smooth Return Experience

Keep Original Packaging Intact

The product must be returned in its unopened original box to qualify.

Record Clear Unboxing Videos

Ensure good lighting and audio so our team can see the defect or mismatch clearly.

Provide Accurate Contact Details

Double-check your phone number and email to avoid delays in scheduling courier pickup.

Trust Signals and Contact Information

Hrinkar Optical’s Warranty Promise

All Hrinkar Optical products come with a manufacturer warranty—report defects to claim free replacements within warranty terms.

Customer Support Channels

Phone: 8050056780
Email: sales@opticalindia.com
Address: No.32 & 33, Susheela Main Road, Chikkamavalli, Bangalore-560004

Localization Touch for Bengaluru Customers

Free Local Pick-Up Zones

Enjoy free doorstep collection if you’re within the Bangalore City limits.

Bengaluru-Specific Service Centers

Visit our Chikkamavalli store for in-person assistance and faster resolutions.

Conclusion

Hrinkar Optical’s refund and returns policy puts you first by combining clarity, convenience, and local Bangalore support. Remember to report any wrong or defective products within seven days with your unboxing video for a seamless refund or exchange. Your satisfaction—and your vision—remains our top priority.

FAQs

By following these clear guidelines, we ensure every customer at Hrinkar Optical enjoys a fair, transparent, and smooth experience when availing refunds or exchanges. Trust us to keep your vision—and your satisfaction—crystal clear!