Return, Refund and Cancellation policy
Your Money is in Safe Hands. Our Prime objective is to delight our customers.
Just follow these simple steps:
It's easy and convenient to return your product now! We have a 5 days return policy, you can simply return the product below Rs. 300, by packing it along with the tags, invoice and sending it to the seller directly. Don't forget to share the return courier receipt with us. Once the seller receives the product, we will initiate the refund immediately
Ensure you mention your Order ID details along with the image of the product and reason to return your product. Customer Support will validate the return query and will get back to you.
Please ensure that the returned merchandise is unused, unworn, unwashed, undamaged and in saleable condition as a fresh product. Include all price tags labels, original packing and invoice along with the product.
Any point missing from above may lead to reject your return request.
A quality check will be conducted to validate the complaint before processing any request for refund/replacement.
Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
In case of perishable items or custom-made non-perishable items, neither opticalindia.com nor our enabling partners will be able to accept any returns or replacement of such items.
1. Used Products.
2. Hygiene Products (Lingeries/ Briefs/ Inner wear), Books and Perfumes.
3. Free Products.
4. Defective products which are covered under Manufacturer's Warranty.
5. Products delivered outside India.
6. Any items received by us in damage condition.
It will take us a maximum of 2-3 business days to cancel the order and initiate the refund. You will be notified about thesame. The Order can be cancelled without penalty,
Our Refund policy:
Cases of goods unavailability or service problem:
• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end, choice of customer will be final.
• 100% refund will be given, if product is not available or vendor is not able to ship the products
For courier products, if the delivery address is out-side the service area, then only 100% refund will be given.
• In the case of multiple products being ordered, if for any reason whatsoever, HRINKAR OPTICALS in unable to deliver a certain product/s, the customer shall be allowed to select an alternate product by placing a fresh order. However, in case the customer does not wish to select any alternate product/s, HRINKAR OPTICALS shall agree to either provide store credit to be used for future purchases or refund the amount for that particular product.
Note: All the refunds will be done to same Credit/Debit card or Bank account from which payment has been received. It will use same gateway used at the time of order placing. Refunded amount may take 7-10 business days to reflect in respective bank.